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GENERAL INFORMATION & ART REQUIREMENTS

PRICING – ONLINE PRICING

  • Online Pricing: Online prices are subject to change without prior notice. All pricing is based on costs known at the time of publication. However, unforeseen circumstances, including but not limited to natural disasters, global economic fluctuations, changes in foreign tax or monetary policies, and increases in the cost of raw materials (often tied to global oil prices or higher tariffs or supply chain disruptions), may necessitate price adjustments.

    In such cases, we will make every effort to update the pricing on our website (Innovationline.ca) promptly. Please note that we are not liable for any pricing or item description/informational inaccuracies found in third-party platforms, (ie ESP, SAGE, DC & any other services) including but not limited to databases, online directories, printed catalogs, or email communications. This also includes any inaccurate product information or pricing errors quoted to end-users by distributor partners. Credits cannot be made nor returns accepted for any such issues that might arise.

    The prices listed on our website (Innovationline.ca) are the most current and supersede any previously published prices. Pricing is effective as of the date of publication and remains subject to updates at any time.

  • Quoted Pricing/Verification/Confirmation: All prices are subject to reconfirmation at time of order placement. Any quote, whether phone or written is only a reference point until you submit a detailed PO and artwork. Without those details a quote is a general attempt to provide quick order pricing but in no way can it be construed as a 100% confirmed price. After a detailed review of art submitted and all specifications listed on your PO, complete and accurate price for your order will be sent to you for verification and confirmation.

  • Less Than Minimum Charge: $60.00(G) plus first column price. Sorry no EQP, no NQP, plus regular set-up charge. Absolute minimum is 50% of the first column quantity.

  • Printed Awards Less Than Minimum Charge: $125.00(G) per item, no EQP/NQP. Also Full set-up charge applies even if order is a repeat. (No exceptions)

  • Cancellation Charge: $32.00(G), plus all production charges for work performed up to that date.

  • Overruns and Underruns: We reserve the right to ship up to 5% over or under the quantity ordered and to invoice accordingly.

  • Self-Promotion Orders: Currently NOT available due to labour shortages. When Self-promos are available, pricing is as follows: Use end quantity standard service price and set-up charge of $30.00(G) per colour. If requesting assorted colours, 100 pc per colour minimum must be met. Production Time: 15 Days, Rush service not available with self-promo pricing. Excludes all OP, OP3, HT, Table Covers and Award products.

  • Blank Catalogue Merchandise (all non Acrylic Award Products): End-quantity pricing applies. For catalogue quantities only, no less than minimum. Order must total $75.00(G) or factory cannot accept order. Some items need assembly or special packaging, check factory for turnaround time. Minimum assortment per colour is 100 pieces and must be in even increments of 100 pieces (No Exceptions). All sales are final, returns are not accepted. No exceptions.

  • Blank Acrylic/Glass Awards: Please inquire.

  • Ink Colour Charge: $25.00(G) per color change.

  • Assorted Colours: Minimum assortment of colours is 100 pieces per colour. For example if 250 assorted is requested, assortment will be 125 of two colours, if 500 of 4 colours is requested 125 per colour will be assorted, if 1000 of 3 colours is requested, 333 of each colour will be supplied. Assorting colours may result in an ink change charge of 25.00(G) if ink is not visible on assorted colour requested and customer will not be notified in advance of this charge. Factory reserves thr right to assort according to stock on hand without prior notification. Sorry, assortment exceptions cannot be made.

    • SPECIAL FLYER & PROMOTIONAL PRICING:

  • Special Flyer & Promo Pricing: Required details must be provided at the time of order placement. Invoice adjustments cannot be applied later.

  • Special Pricing (Provided by Sales Member) Requirement: Sales Promo code number and pricing must be indicated on order.

  • Promo Pricing Requirement: Promo code number must be indicated on order at time of order placement as it cannot be added later.

    • HOW TO PLACE AN ORDER

  • Canadian distributors placing orders for shipping within Canada will be charged in Canadian Dollars FOB Toronto, Vancouver or Calgary, based on Canadian website prices. If an order calls for shipping to any U.S. destination*, U.S. website prices FOB Los Angeles will be charged. The distributor must pay in U.S. Dollars either through a USD credit card, or with a check drawn on a USD bank account (subject to credit approval). The distributor does not need to have a U.S. address as long as the order is shipped to an end-user address in the U.S.*If the order is to be shipped to a California address, California state tax will be charged on the invoice as required by California state law. This is a requirement only for orders shipped to California addresses.

  • Orders and artwork should be emailed to orders@innovationline.ca. To avoid any delay in production or shipping time, your purchase order number and company name MUST be included in the subject line and all relevant information to produce your order should be clearly noted in the body of your order. On order submission, you will receive an automatic e-mail confirmation that your order has been received. If you do not receive this notification, then we have not received your order and cannot be responsible for any delays that may cause missing an in-hand or event date.

  • All orders are acknowledged by an automatic order confirmation e-mail upon processing. Read your order confirmation carefully and contact us promptly if corrections are required. Any changes to an order must be made in writing and approved by Innovation Line prior to changes becoming effective. Distributor is responsible for all production costs incurred (if any) prior to any order changes received by the factory. All orders are subject to standard delivery terms. Any deviation from the stated production lead-times will need to be pre-authorized. All new customers are subject to credit approval before production can commence. Most credit approvals are completed 24 hours after receipt of order and credit information request. Delays resulting from credit approval are the responsibility of the Distributor.

    • PRODUCTION TIME, SHIPPING, WILL CALL & DISTRIBUTION LIST INFORMATION

  • Production time is 10 working days for most products. On a weekly basis, orders approved for production by Monday evening will be included in that week’s consolidated long haul shipment going to our Canadian shipping hubs in Toronto, Vancouver and Calgary on each Friday morning of that same week. Orders are then reshipped from their respective hubs to the final destinations on Tuesday/Wednesday of the following week only via Canpar. The distributor is responsible for all shipping and freight charges FOB our three Canadian hubs. Shipping instructions, method, delivery address, and delivery date must be clearly included on your purchase order. Title to goods passes to the Distributor each Friday when Innovation Line delivers your order to the long haul carrier.

  • Upon arrival in Canada, if a courier service other than Canpar is requested, the order will be shipped collect from our Toronto or Vancouver hubs only. Your purchase order must show the courier service name, distributor's or recipient's courier account number, and complete address, including telephone number. There may be a delay of 1 or 2 days before the order is reshipped. Orders for FOB Calgary destinations will ship from Vancouver but Canpar Calgary outbound rates will be charged.

  • There are a few items that require 15 days as indicated on their respective web pages.

  • WILL CALL / PICK-UP SERVICE:Customers requesting Will Call service from a specific distribution hub can choose to dispatch an agent for their company to retrieve the freight. Innovation Line requires the following information to forward to our logistics partner, DB Schenker:
  • Customer/Company Name
  • Full address, including postal code
  • Courier Name and account number
  • Phone number of person picking up order if other than a courier

  • This information must be uploaded into the distribution list Innovation Line sends to our logistics partner. When the freight is available for pick up DB Schenker customer service will contact the name shown on the distribution list. This information must be provided no later than the Tuesday prior to the week the order is shipping. It CANNOT be added after the cut-off time and the order will be delayed if not provided at that time. Innovation line is not responsible for such delays.

  • Toronto Hub Address: Schenker of Canada 3210 Airway Drive, Mississauga, ON L4V 1Y6
  • Vancouver Hub Address: Schenker of Canada 1588 Derwent Way #101 Delta, BC V3M 6Z7
  • Calgary will call and collect shipments: Not available.

    • PAYMENT TERMS: Our standard open account terms are Net 30 days, from the date that order has shipped. We accept VISA and MasterCard for order payment with distributor approval.

    PRODUCT SUBSTITIONS: Factory reserves the right to substitute/upgrade to a product of equal or greater value without prior notification.

    RE-ORDERS: Please specify the most recent P.O. Number and date or the Innovation Line job number. Customer Purchase Orders and digital artwork files are stored for two (2) years.
    Product colours vary slightly from order to order.

    PMS Colours & Imprinting Charges

  • All Set-Up Charges, PMS Colour Match Charges, and Repeat Charges are "per colour", and/or, "per location". Each catalogue page shows applicable set-up charges. PMS Colour Charge: $45.00 (G) per colour. All PMS colours are indicative of how they appear on a white substrate and may change depending on the colour of the item. We cannot guarantee exact colour matches on digitally printed inserts. Standard no charge PMS colours (coated) are:

  • Proofs: BY E-mail, $7.50(G), add 5 days to production time.

  • Ink Colour Change: $25.00(G)per colour change.

    • SAMPLES

  • Pre-Production Proofs:
    • Domestic Items: $75.00(G). Production Time: 10 Days.
    • 4 Colour Process Imprint Bags: $160.00(G). Production Time: 10 Days.
    • Sublimated, OP, and OP3 Items: $100.00(G). Production Time: 10 Days.
    • Awards/Acrylic Items: $75.00(G) plus cost of product, all set-ups and personalization charges. Production Time: 15 days, depending on complexity of design.
    • No photo proofs available. If revisions are made to any pre-production proofs, a new pre-production proof charge that includes any additional art, die or screen charges will apply.

  • Speculative Samples: Currently Suspended. For most items $75.00(G), plus cost of the item, set-up charges and any additional running charges and freight charges. Please inquire. Please Note: Due to capacity constraints, Innovation Line may not be able to produce speculative samples at certain times. This may be adjusted seasonally.

  • Awards Line Speculative Samples:Currently Suspended:$80.00(G) per item. Plus set-up Charge of $55.00(G) per colour and/or imprint methods, first column cost of the item, and cost of any additional colour per unit running charges and freight charges. Production Time: Please inquire.

  • Virtual Spec Samples: FREE – Please email your virtual requests to quickvirtuals@innovationline.ca.

  • Samples: Items totalling $10.00 net or less (based on our end quantity price) will be shipped for free. You can email your sample request to samples@innovationline.ca..

  • Acrylic/Glass Award Samples: Please inquire. All Award Samples are invoiced at first column pricing and cannot be returned for Credit, no exceptions.

  • Exact Quantities/No Overruns Or Underruns Charge: Due to the nature of our labour-intensive printing processes, our factory reserves the right to ship 5% over or under and bill accordingly per order. If an exact quantity, or request for no underruns or overruns is required, there is a charge of $40.00(G). This would only be available for one colour, one location imprints for website quantities.

  • Make & Ship : Innovation Line cannot store imprinted or manufactured merchandise due to space limitations. If customer doesn't supply shipping information by scheduled ship date a $25.00(Z) per day, per pallet, fee will be charged.

  • Early Shipping: Factory reserves the right to print and/or ship orders earlier than requested on purchase order UNLESS purchase order clearly states Do Not Ship Early. Factory cannot be held responsible if customer requests changes to an order that has already been printed and/or shipped.

  • Insurance and Handling Charge: $2.50 (Z) per carton will be added to the invoice. All prices on the website are FOB Toronto, Calgary or Vancouver. Freight, Insurance and handling charges per carton will be added to the invoice.

  • Drop Shipments: This excel format must be used (Click here to download required drop shipment template).
    Spreadsheet is required for drop shipping to 3 or more locations.
    Drop ship list must be sent, error free, 4 days prior to assigned ship date. Revisions to drop ship list cannot be accepted once the order enters our production.
    Add $7.00(Z) for EACH location after the first, drop ship charges apply. All other shipping charges will apply as normal.
    Factory will not pay for upgraded freight due to late submission of drop ship list or drop ship spreadsheet errors

  • Third Party Billing: There is a $4.00(Z) charge per carton for 3rd party billing shipments. If the billing charges are refused or confused, the carrier bills back the charges to Factory’s account. In this case, Factory will invoice the distributor for the shipping charges plus a $25.00(G) service charge. If factory mistakenly fails to use the 3rd party account provided, distributor must still pay the freight charge. We are not responsible for insurance on these shipments..

  • Shipping Weights and Freight Estimates: Weights shown on the website are only estimates. Shipping weights may vary and the factory cannot be held responsible. Larger items packed in oversize cartons (like wall clocks or clipboards) may vary greatly from the actual product weight. Variances will occur due to product density, packaging and dimensional shipping weights. Innovation Line cannot be held responsible for differences in final freight charges versus any quoted freight.

    • CLAIMS POLICY

  • No returns will be issued on products used or distributed. If a customer uses a defective or misprinted product, a credit claim can only be made for the unused balance of the order which must be returned to the factory. (Sorry, no exceptions.)

  • Merchandise found to be incorrect or defective due to factory error within 30 days from ship date, will be replaced or repaired at no additional cost after factory evaluation. For printing issues, customer must provide detailed photos selecting product randomly from the print run. We require these randomly selected samples to be selected from inside boxes and cartons and the photos be taken next to the inner box or bags from which they was selected. Orders of 250 quantity require 5 random samples at least 2 photos, 500 quantity 10 random samples at least 4 photos, 1000 quantity or more 20 random samples at least 6 photos. Failure to provide requested images may delay in claim process. Factory may also require physical samples and the incorrect items to be returned at Factory expense. No returns will be accepted without prior verbal return authorization from the factory and a written “authorization form” will be supplied for enclosure with the returned shipment. Credit will not be issued for merchandise returned without proper emailed photo documentation and factory authorization. Credit cannot be issued without the pre authorized return of product.

  • It is the responsibility of the recipient to open and inspect Innovation Line merchandise upon receipt. All claims must be made within 30 days of receipt of merchandise (no exceptions). Products supplied are intended for immediate use and under no circumstances can claims be lodged beyond this timeframe. Over time batteries will drain, hand sanitizers may leak, and all components and ink just generally degrade with age and are affected by storage or transit conditions, temperatures and other variables beyond factory control. Certain products are made of natural materials or are handmade, and variations are normal and not considered a defect.

  • We strongly recommend the artwork submitted be laid out the way it should appear when printed. We reserve the right to use the art provided as we see fit, using our best judgment to make logo and copy fit within our printing templates on our products. Slight alterations and modifications are considered acceptable and no credits or adjustments can be made under any circumstances

    • ARTWORK

  • We strongly recommend all artwork be computer generated to assure the best printing results. We suggest the use of high contrast, clean and defined edges, straight typefaces, and avoid type smaller than 7 pt., or detailed artwork in small imprint areas. Our Art Department supports the Mac OSX versions of the following software programs: Adobe Illustrator, Adobe Photoshop, CorelDraw. Acceptability of artwork files in PDF format is subject to review by our Art Department.
  • Layouts: we strongly recommend the artwork submitted be laid out the way it should appear when printed. If no layout or related instructions are provided, we reserve the right to use the art provided as we see fit, using our best judgment.

  • File Formats: Within our line of products, different items are available in different printing methods. The requirements for each method are as follows:

  • For SPOT Colour PRINTING (Screen, Pad) or LASER ENGRAVING, we require files in Vector EPS format, with type outlined (solid colours only, no halftones or gradations).
  • For 4-COLOUR PROCESS DIGITAL PRINTING, we require files in TIF format, CMYK colour mode, with a minimum resolution of 300 ppi, sized at 100%, flat and with extra bleed if needed (the format for Spot Printing – see above – is also accepted).
  • Personalizations, Copy Changes and Variable Data: All copy changes and personalization info must be provided exactly as they are intended to print, in a editable text format such as: DOC (Microsoft Word), TXT (plain text) or XLS (Microsoft Excel). Complex and multi-line personalizations must be provided in a Microsoft Excel format with each line of copy split to a separate column. For example:

    LINE 1 (Name)LINE 2 (Title)LINE 3 (Sponsor)
    JohnFirst Place RunnerCharlie Burger
    CharlieFirst Place CyclistJohnny

  • Please Note: Personalization text within pixel images (JPG), scans and faxes cannot be copied and pasted and will always have to be retyped. These formats will not be accepted for personalization over 15 pieces. A data entry fee of $25.00(Z) per half hour will be applied for retyping and proofing any personalization list that is not provided in an editable format.

  • All necessary font files (OTF, TTF) must be provided with artwork that requires personalization or typesetting.

    • FTP upload instructions:

  • Large Artwork Upload - Please upload your artwork larger than 10MB here.
    (All artwork less than 10MB - Please email to art@innovation-line.com)

    Artwork Guidelines:

    For SPOT COLOUR PRINTING (Screen, Pad) or LASER ENGRAVING, we require files in Vector EPS format, with type outlined (solid colours only, no halftones or gradations).

    For 4-COLOUR PROCESS DIGITAL PRINTING, we require files in TIF format, CMYK colour mode, with a minimum resolution of 300 ppi, sized at 100%, flat and with extra bleed if needed (the format for Spot Printing – see above – is also accepted).

    Upload Instructions:

    It is preferred that your artwork is zipped or stuffed for faster upload/download. Also make sure the artwork is named after your PO# (i.e.: PO#12345.zip or PO#ABCD.sit).

    Please click the button below to proceed with the artwork upload:



    • Artwork Submission Via e-mail:

  • Send to: art@innovationline.ca. You MUST refer to your Purchase Order Number in the subject title of the message. Attach the artwork file(s) and include a contact name and phone number and layout instructions (if any) in the body of the message.

    • Art Review

  • Not sure if your art will meet our requirements for imprint? We will be happy to review your art at no charge to you. Email it to artreview@innovationline.ca. Please put item number and imprint method desired, if other than the one referenced for the item. We will review your art and respond back to you within 4-6 hours with any suggestions. However, please keep in mind we will not use this art as reference and it will not in any way substitute a proof for an order. You will have to resubmit proper artwork when placing your order.

    • Digital Media:

  • We also accept Mac OS X formatted CD- and DVD-ROMs.

    • Artwork Clean Up:

  • Only minimal clean up of artwork is available. Additional artwork charges of $25.00(Z) per half hour will be applied for any order in which art needs more than one half-hour of clean-up work.

    • Art Storage:

  • Artwork data files are saved for 24 months from original order date. On repeat orders with changes, all original set-ups will apply.

    • Typesetting:

  • $12.50(G) for every three lines. Add 5 days to production time.

    • Payment Methods

    CANADIAN Funds Payment accepted:

  • EFT: This is an electronic funds transfer for Canadian currency transactions. Please contact us for our banking information.
    Email: CreditGroups@Innovation-Line.com
    Phone: 800-421-4445 Ext.4
    Fax: 310-437-6128

  • Cheques: Please see our Remit To address below
    Innovation Specialties
    Attn: Accounts Receivable
    3-1750 The Queensway, Suite 414
    Toronto, ON M9C 5H5

  • Credit Card (2% fee will be applied on all credit card payments). Please contact us with the payment information, see attached form.
    Email: CreditGroups@Innovation-Line.com
    Phone: 800-421-4445 Ext.4
    Fax: 310-437-6128